Return/Refund Policy

The Refund/Return/Exchange/Cancellation policy shall be governed by relationship between PAUSH JEWELRY (hereinafter referred to as "Company", "Paush Jewelry", "Us", "Our", "We") and Customer (hereinafter referred to as "You", or "Your", "User/s", "Customer/s") when you make purchase or place order on our website, i.e., www.paushjewelry.com (hereinafter referred to as the "Website", "Site", or "Platform")

Please read this Policy carefully, as it forms a binding agreement between you and Paush Jewelry. If you do not accept this Policy in its entirety, then you may not purchase our products or place an order with us. Besides this, you shall purchase and use the products available through the Site, and may return the same, in strict compliance with this Policy and all other applicable laws, rules and regulations that you may be subject to (collectively referred to as, “Applicable Laws”). 

This Policy shall be read in conjunction with our Terms & Conditions and our Privacy Policy statement.

Order Cancellation
We regret to inform you that we do not offer returns or refunds for a change of mind or if you no longer want the product. We encourage our customers to carefully consider their purchase before placing an order.

Acceptance of this Policy
By placing an order with us, returning/exchanging the products so purchased, or by clicking on a button or taking similar action to signify your affirmative acceptance of this Policy, you hereby represent that:

  • You have read, understood, and agreed to be bound by this Policy, our Disclaimer, Terms & Conditions, Shipment Policy, Privacy Policy, and Cookie Policy and any future updates and additions to these policies, as published from time to time at the Website or as otherwise may be communicated to you.
  • You are of sound mind and at least of such minimum legal age as per the jurisdiction in which you reside, in order to form a binding contract with us. In case you are not of the age of majority as per the laws of the jurisdiction that you reside in, then you must have the permission of your lawful guardian to place an order or make purchases on the Website.
  • We must not have previously disabled your account for violation of law or any of our policies.

Product Description
We use our best endeavour to provide accurate and materially complete description of all the products listed on our Website. However, we do not warrant that such description will always be accurate, complete, reliable, current or error-free.
Quick view type feature: We may offer a quick view type feature for various products listed on our Site. This feature allows you to view price information about the product and add the product to your cart without opening the product page. This feature is for your convenience only. In case, you want full details about a particular product, please visit the product page.

Pricing Disclaimer
We endeavor to provide accurate and up-to-date pricing information with respect to the products listed on the Site. We cannot, however, warrant against pricing errors. Paush Jewelry reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product whose price was incorrectly posted on the Site as a result of any error. If this occurs, we will notify you by email or other written communication. Besides this, Paush Jewelry reserves the right, at its sole discretion, to correct any error in the stated retail price of the concerned Product. We may also update the prices of the Products, from time to time, at our sole discretion. No claims shall be available in case of price drop subsequent to successful order placement.

Returns/Exchange and Refunds
We believe in delivering quality but under any circumstances if you receive a defective product, only then you may be able to return/exchange the product and get a refund for it. You can do so only for certain products where there is a visible damage or tears in the product material or finish, provided that you must have a proof of unboxing video without cuts/edits/filter, clearly showing the damage in the product. You can raise a return/exchange request for damaged products only within a period of 48 hours from the delivery date. We will arrange a return shipment as well as be responsible for the return shipping fee. Post this period of 48 hours, your order shall become final sale, and would not be eligible for any return request. Refund in case of return shall be processed within 3 working days after successful receipt of the product and examination of defect as displayed in unboxing video.

RTO/ Un-delivered shipment
We are not liable for undelivered shipment or RTO (Return to Origin) due to wrong address / misinformation provided while placing an order. Refund will be processed (excluding the shipping charges)  only once the shipment returns back to us. In case of re-shipping, shipping charges has to borne by the customer.

Reservation of Right
We may, in our sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product that you wish to purchase is out of stock or has been mis-priced, if we suspect the request is fraudulent, or in other circumstances that we, in our sole discretion, deem fit. 
We also reserve the right, in our sole discretion, to take such steps as may be reasonably necessary to verify your identity for processing your order. 
We will either, not charge you, or refund the charges for orders that we cancel or do not process. 
Without limiting the foregoing, the Company reserves the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies, or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes.

Governing Law and Dispute Resolution
In case of any claims, disputes or controversies arising out of or in relation to the Products that you order or purchase from the Website, or this Policy, the same shall be dealt with as per the Governing Law and Dispute Resolution clause as mentioned in the Terms & Conditions.

ANY CLAIMS/DISPUTE SUBJECT TO SURAT JURISDITION
LAST UPDATED ON 23.11.2023